Serving all of Southwest Florida and Naples since 1988

Mon-Fri: 8am to 5pm

24hr Emergency Service

Get Service

Contact us directly for Service

Visit us

2240 Trade Center Way, Naples, FL 34109


Frequently Asked Questions

If You’ve Got Questions. We’ve Got Answers!

Short for heating, ventilation, and air conditioning, the HVAC system provides heating and cooling services to your home or business. The HVAC system includes registers, duct work, air filters, and humidification controls.

An HVAC system needs regular maintenance to function effectively and efficiently throughout its lifetime. Failure to regularly service an HVAC unit leads to a steady decline in a/c performance and a steady increase in energy use.

Regular HVAC maintenance requires maintaining unrestricted air flows. When foreign objects such as dust, dirt and/or debris enter an HVAC system’s filters or coils, the HVAC system is set to fail.

To prevent HVAC failure, allow our air conditioning experts at General Air and Plumbing to examine and service your heating and cooling system twice a year. Additionally, change your filter regularly. Changing your filter is one of the most cost effective and easy methods that will reduce the chances of serious failure.

Examine the outside of your HVAC unit for a manufacture date. If your unit is less than five years old, it may be under warranty, but this depends on the model. Warranty terms and conditions differ between manufacturers and installation companies. Our expert technicians at General Air and Plumbing can assist you with identifying your warranty status.

Changing your air filter regularly keeps your heating and cooling system operating at peak performance levels, improves indoor air quality, and keeps your energy costs low. Changing the air filters regularly allow air to flow properly and will also reduce or eliminate allergens, germs, and dust. Depending on your unit, yours may require weekly or monthly filter replacements. Our experienced technicians can recommend the ideal filters and replacement schedules for your unit.

Most, if not all, heating and cooling equipment will produce noise when they are turned on. Sound does not reflect the efficiency or financial savings of the unit, but lower sound levels are something to consider when purchasing a system. Quieter systems may affect the comfort and enjoyment of your home or business and your neighbor’s home or business. Older units tend to make more noise and units without insulation around the compressor can create additional noise pollution.

The temperature that you set your thermostat to depends on your personal preferences and goals. If you would like to keep your home or business comfortable and keep your cooling costs low, it is recommended that your home’s cooling system stay set at around 78 degrees Fahrenheit during warm weather. For every degree over 78 degrees Fahrenheit in the summer months, you could can experience savings from six to eight percent off your home energy bill, per degree. During cooler months, save energy and keep your costs down by keeping your thermostat set to 68 degrees while you’re at home during the day.

The size of an A/C unit does not necessarily reflect performance and efficiency of a system, which is what most of our customers are seeking to correct or increase. Before replacing your system, our knowledgeable General Air and Plumbing technicians will assist you with selecting an A/C unit that matches your needs and your budget.

A few simple tips for increasing the efficiency and life of your home or business’ heating and cooling systems include cleaning and replacing your filters frequently. Changing your unit’s filters will allow your system to heat and cool evenly when the blower is switched “on.” When your blower provides constant air movement throughout your home, you will experience better filtration. Additionally, consider using shades, drapes, shutters, or screens on windows that allow extreme sunlight into your home or business.

You may have tried to cover up indoor odors by spraying air fresheners or lighting candles. Unfortunately, these tactics only mask the odors, they don’t get rid of them. These remedies may in fact negatively affect indoor air quality from chemicals that cause allergic reactions or eye irritation for homeowners.

Bacteria, dust mites, animal dander, cat saliva and mold may also be roots of your home’s odor problem. One method to purify the air is integrating germicidal (UV) lights in your home, which helps kill odors and inhibit the growth of biological contaminants, sterilizing surfaces in the HVAC system. They also purify the air, preventing the growth of contaminants. The UV lights are installed to work with your home comfort system.

Sometimes poor ventilation contributes to unpleasant odors. Moisture condensation on walls windows and stagnate air are signs of poor ventilation. A qualified Service Experts technician can inspect your home comfort system to determine if this is an issue that should be addressed. The technician can also inform you how to solve the ventilation system’s ability to correctly circulate and ventilate indoor air.

Every home or business, requires a different comfort need. Depending on the irritants experienced inside, our technicians can recommend the solution to your unique problem. High threshold levels may require something as simple as a replacement or more effective air filter. Low threshold levels may require an air purification system. Any issues you may have, our techs are prepared to address them so you can live in comfort.

The U.S. Environmental Protection Agency reports that, exposure to air pollutants indoors can be 100 times higher than outdoors. To reduce the threat of indoor pollutants, dust and vacuum frequently. This will reduce the number of dust particles and mites in your home. To eliminate the maximum number of particles in your home, a filtration device can help remove particles that are too small to vacuum or dust. Some filtration devices include UV light units, air filters, energy recovery ventilators (ERVs), heat recovery ventilators (HRVs) and electronic air cleaners.